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Yoga Alliance

Member Support Representative

Community – Arlington, Virginia
Department Community
Employment Type Full-Time
Minimum Experience Entry-level
Compensation Commensurate with Experience

Yoga Alliance (YA) is the global, independent member organization that advances the development and livelihood of yoga professionals and advocates for safety and accessibility in yoga.  A related public charity, the Yoga Alliance Foundation (YAF), is an emerging field leader in yoga-based social impact dedicated to increasing access amongst populations that have traditionally been under-represented in yoga.

Together, these two organizations support yoga teachers to more fully grow into their role as leaders within their communities.  YA supports yoga teachers’ growth as professionals.  YAF develops vehicles for direct social impact, such as programs that enable professional teachers to serve within communities that have typically been excluded from yoga.

YA and YAF promote unity in yoga – so that all lineages, traditions and yoga organizations may thrive and all students may benefit from the gifts of yoga in the way that best suits their needs.  YA and YAF do this work so that the gifts of yoga can be offered safely and effectively to all.

Description:

Do you have a passion for serving the global yoga community? Do you want to communicate with yoga teachers and school owners all over the world? Join our team as a Member Support Representative! In this position, you will play a crucial role in supporting our mission to serve our members in the work that they do to bring yoga into the world. Member Support Representatives represent Yoga Alliance as a first point of contact by responding to incoming questions by phone and email. They deliver high quality service by listening to requests and questions and finding appropriate solutions in a timely and effective manner. They are responsible for providing education and information about the Yoga Alliance credentialing system, policies, benefits of membership, account navigation, and more. They also engage in proactive community outreach to support membership satisfaction and retention. Member Support representatives must be comfortable using technology platforms such as Microsoft Office, databases, ticketing systems, Association Management Systems and/or Customer Relationship Systems. 

Responsibilities:

  • Provide high quality, personable, friendly and professional customer service to respond to member needs and concerns
  • Exhibit excellent verbal and written communications skills. Develop, draft and share responses that align with Yoga Alliance’s culture, brand and writing style guide
  • Assist members with navigating the Association Management System to register, renew, submit continuing education, access benefits, and more
  • Relay accurate information to educate the community about Yoga Alliance standards, policies, member benefits, and initiatives
  • Express complex concepts in a clear, diplomatic and tactful manner. Remain positive, composed and professional while working with members in a fast-paced environment
  • Act as a Tier 1 help desk agent to help members interact with our technology system and submit tickets to the IT team to solve problems
  • Ability to take initiative to complete tasks and determine solutions to solve problems
  • Engage in proactive outreach to welcome new members, build retention and engage the community
  • Work in a collaborative team environment as a leader to take initiative to solve problems and remain flexible in a dynamic environment for an organization that is experiencing growth and positive change

 Preferred Qualifications:

  • 1 year of work experience in customer service-oriented industry such as membership, retail or hospitality
  • Superior oral and written communication skills. Experience with responding to emails and phone calls for a business to align with an organizational writing style and brand
  • Excellent listening skills
  • Strong interpersonal and leadership skills and the ability to build positive working relationships
  • Excellent technology skills: Microsoft Office, databases, software programs, tracking logs, AMSs and CRMs
  • Experience with writing articles or blogs for a business or experience with working in communications, marketing and/or public relations, is a plus
  • Desire to support the yoga community and has an appreciation of yoga

Why Should You Apply: 

  • Competitive pay
  • 20 vacation days
  • 12 paid holidays
  • Closed between Christmas and New Year’s
  • 95% of employee medical premium paid by employer
  • 100% of employee dental premium paid by employer
  • Short Term Disability paid by employer
  • Long Term Disability paid by employer
  • Life Insurance paid by employer
  • Subsidized garage parking
  • 401(k) employer match – 100% vested immediately!!!
  • EAP Program
  • Other benefits including employee-paid pet insurance  

Yoga Alliance is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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  • Location
    Arlington, Virginia
  • Department
    Community
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Compensation
    Commensurate with Experience
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