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Yoga Alliance

Credentialing Team Lead

Membership – Arlington, Virginia
Department Membership
Employment Type Full-Time
Minimum Experience Mid-level
Compensation Commensurate with Experience

WHO WE ARE

Yoga Alliance (YA) is a global, independent, member-based organization that advances the development and livelihood of yoga professionals and advocates for safety and accessibility in yoga.  We support yoga schools and teachers through the establishment and upholding of industry-leading credentials and the creating, sharing and providing of education and other resources.  YA promotes unity in yoga – so that all lineages, traditions and yoga organizations may thrive, and all students may benefit, from the gifts of yoga in the way that best suits their needs.  We do this work so that the teachings of yoga can be offered safely and effectively to all.

WHO YOU ARE

You have a passion for serving customers and clients and enjoy leading and motivating a service-driven team.  You are mission-oriented and know that success extends well beyond the bottom line.  You think on your feet and focus on solutions, not problems, with respect to your approach to projects and management.  You also thrive working within organizations in transition, recognizing challenges as opportunities and not pitfalls.

WHAT YOU’LL DO

You and your team serve the global yoga community through the delivery of outstanding, high-quality service to members and prospective members from yoga schools across the globe.  You represent Yoga Alliance’s teaching standards to the yoga school community and manage the acceptance, review and approval of all Registered Yoga School (RYS®) applications.  You also guide proactive community outreach amongst the school-based membership in an effort to foster community engagement and to support membership growth and retention.

As the team’s manager, you additionally set staff schedules, track department metrics, hold challenging conversations and oversee the day-to-day RYS® credentialing operations. 

YOU’LL ALSO…

  • Operate in a personable and friendly fashion, providing outstanding service to Yoga Alliance member and prospects, to the credentialing team and to other departments
  • Maintain a positive attitude in a dynamic, fast-paced environment within an evolving organization undergoing high growth and change
  • Lead the team in alignment with the organization’s mission and the department’s goals
  • Train team members to provide high quality, professional responses that align with Yoga Alliance’s culture as well as its brand and writing guidelines
  • Liaise with Member Support and Information Technology to resolve tickets in service of membership registration
  • Work collaboratively with other departments to solve problems and complete projects
  • Assess RYS applications as needed and perform other tasks and responsibilities as assigned by Membership leadership

WHO YOU MIGHT ALSO BE

  • Someone with 2+ years of work experience as a manager or supervisor in a customer service-oriented industry such as retail, hospitality, associations, agency or non-profit with a proven track record of guiding a team to align with an organizational mission
  • Someone with copy writing experience who can communicate to the target audience via emails, articles or blogs
  • A lover of metrics
  • Someone who has developed onboarding and other training materials and who has facilitated trainings in group or one-on-one sessions
  • A leader with high EQ and who strives for strong, interpersonal relationships
  • Someone adept at the Microsoft suite of products as well as various database management systems and other software programs
  • A yoga teacher and/or experienced yoga student
  • Someone with the desire to support the broader yoga and mindfulness community
  • A holder of a BS or BA degree

OTHER THINGS ABOUT US

  • Competitive pay
  • 20 vacation days
  • 12 paid holidays
  • Closure of offices between Christmas and New Year’s
  • 95% of employee medical premium paid by employer
  • 100% of employee dental premium paid by employer
  • Short Term Disability paid by employer
  • Long Term Disability paid by employer
  • Life Insurance paid by employer
  • Subsidized garage parking
  • 401(k) employer match – 100% vested immediately!!!
  • EAP Program
  • Other benefits including employee-paid pet insurance

 

Yoga Alliance is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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  • Location
    Arlington, Virginia
  • Department
    Membership
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    Commensurate with Experience
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