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Yoga Alliance

IT Business Analyst

IT – Arlington, Virginia
Department IT
Employment Type Full-Time
Minimum Experience Experienced
Compensation Commensurate with Experience

WHO WE ARE

Yoga Alliance (YA), a member-based association that advances the development and livelihood of yoga professionals and advocates for safety and accessibility in yoga, is seeking an IT Business Analyst to join our team. We are celebrating our twentieth anniversary this year and are experiencing a moment of exciting growth and transformation. The IT Business Analyst will work bridge the gap between business ideas and business capabilities, scoping, developing and executing valuable changes and optimizations to our business processes.

WHAT YOU’LL DO

You’ll play an important role in asking the relevant and sometimes difficult questions, discovering underlying business processes, documenting business rules along with the associated business process flow and producing use and test cases. Some of the systems we have deployed or are in the process of deploying are: an AMS, CRM, various PM systems and an Intelligent Call Center Automation system as well as the use of chat bots, dashboards, ticketing systems and more.

Business Analysis Functions

  • Perform requirements analyses, documenting processes and performing user acceptance testing as needed
  • Determine and document user requirements for business processes and abide by those requirements for future projects
  • Manage functional team testing and tasks to ensure all visual, functional and business-related defects are identified and resolved prior to deployment
  • Determine operational objectives by studying business functions, gathering information and evaluating output requirements and formats
  • Construct workflow charts and diagrams, studying system capabilities and writing specifications
  • Improve systems by studying current practices and designing modifications
  • Recommend controls by identifying problems and writing improved procedures

Application Support Functions

  • Responsible for managing daily systems support operations for YA while ensuring overall efficiency
  • Providing guidance and supervision as needed to the functional IT team
  • Delegating effectively and fostering a culture of accountability and regular feedback
  • Providing direction in analyzing and resolving escalated systems support issues
  • Assisting in triaging level I and level II tickets while working as a liaison between the development team and YA staff on level III tickets

WHO YOU ARE

You are a strong communicator who is able to problem solve and troubleshoot. You lead with inquiry and drive towards solutions. You have a proven track record of supporting and aligning processes with outcomes. You also are/have:

  • BA/BS degree in Computer Science, Business Management or related field
  • Minimum of six years’ relevant work experience
  • Proficiency in Microsoft Office applications
  • Proficiency in Microsoft Visio or similar tool to create business process workflows
  • Proficiency in JIRA or similar applications
  • Proficiency in Achieveit, Wrike or other project management systems
  • Ability to manage and handle shifting priorities
  • Superior troubleshooting and organizational skills
  • Strong verbal and written communication skills
  • Technology background and non-profit experience a plus
  • Team player mentality but with the ability to work independently

OTHER THINGS ABOUT US

Our organizational values are Unity, Integrity, Inquiry, Inclusion and Seva (Service). We are building a culture of employee empowerment, responsible stewardship, mutual respect and trust and work/life balance.

  • Competitive pay
  • 20 vacation days
  • 12 paid holidays
  • Closure of offices between Christmas and New Year’s
  • 95% of employee medical premium paid by employer
  • 100% of employee dental premium paid by employer
  • Short Term Disability paid by employer
  • Long Term Disability paid by employer
  • Life Insurance paid by employer
  • Subsidized garage parking
  • 401(k) employer match – 100% vested immediately!!!
  • EAP Program
  • Other benefits including employee-paid pet insurance

Yoga Alliance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements

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  • Location
    Arlington, Virginia
  • Department
    IT
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced
  • Compensation
    Commensurate with Experience
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