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Yoga Alliance

Bilingual Member Support Representative

Membership – Arlington, Virginia
Department Membership
Employment Type Full-Time
Minimum Experience Entry-level
Compensation $19.24 - $21.24 per hour

Position Title:     Bilingual Member Support Representative

Posted Date:       November 1, 2019

Location:               Arlington, VA

Pay Rate:               $19.24 - $21.24 per hour

Type:                       Full-time

 

Yoga Alliance (YA), a member-based association that advances the development and livelihood of yoga professionals and advocates for safety and accessibility in yoga, is seeking a Bilingual Member Support Representative to join its team. We are celebrating our twentieth anniversary this year and are experiencing a moment of exciting growth and transformation.

 

WHAT YOU’LL DO 

You’ll serve as Yoga Alliance’s first point of contact by responding to incoming questions by phone and email. You’ll be responsible for providing education and information about the Yoga Alliance credentialing system, policies, benefits of membership, account navigation, and more. You’ll also engage in proactive community outreach to support membership satisfaction and retention. You must be comfortable using technology platforms such as Microsoft Office, databases, ticketing systems, Association Management Systems, and/or Customer Relationship Systems.  

Responsibilities:

 

  • Provide high quality, personable, friendly, and professional customer service to respond to member needs and concerns
  • Exhibit excellent verbal and written communication skills
  • Develop, draft, and share responses that align with Yoga Alliance’s culture, brand, and writing style guide
  • Assist members with navigating the Association Management System to register, renew, submit continuing education, access benefits, and more
  • Relay accurate information to educate the community about Yoga Alliance standards, policies, member benefits, and initiatives
  • Express complex concepts in a clear, diplomatic, and tactful manner
  • Remain positive, composed, and professional while working with members in a fast-paced environment 
  • Act as a Tier 1 help desk agent to help members interact with our technology system
  • Take initiative to complete tasks and determine solutions to solve problems
  • Engage in proactive outreach to welcome new members, build retention, and engage the community
  • Work in a collaborative team environment as a leader to solve problems and remain flexible in a dynamic environment for an organization that is experiencing growth and positive change 
  • Support Membership projects, as needed

 

WHAT YOU HAVE

 

  • Bilingual ability to speak, comprehend, and write in English and one of the following languages: Mandarin, Hindi, Japanese, or German
  • 1 year of work experience in customer service-oriented industry such as membership, retail, or hospitality
  • Superior oral and written communication skills
  • Experience with responding to emails and phone calls for a business to align with an organizational writing style and brand
  • Excellent listening skills
  • Strong interpersonal and leadership skills and the ability to build positive working relationships
  • Excellent technology skills: Microsoft Office, databases, software programs, tracking logs, AMSs, and CRMs 
  • Experience with writing articles or blogs for a business or experience with working in communications, marketing, and/or public relations  
  • Desire to support the yoga community and has an appreciation of yoga

 

OTHER THINGS ABOUT US

Our organizational values are Unity, Integrity, Inquiry, Inclusion, and Seva (Service). We are building a culture of employee empowerment, responsible stewardship, mutual respect and trust, and work/life balance.

 

  • Competitive pay
  • 20 vacation days
  • 12 paid holidays
  • 6 months’ paid maternity leave
  • Closure of offices between Christmas and New Year’s
  • 100% of employee medical premium paid by employer
  • 100% of employee dental premium paid by employer
  • Short Term Disability paid by employer
  • Long Term Disability paid by employer
  • Life Insurance paid by employer
  • Subsidized garage parking
  • 401(k) employer match – 100% vested immediately!!!
  • EAP Program
  • Other benefits including employee-paid pet insurance

 

Yoga Alliance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

 

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Apply for this Job
  • Location
    Arlington, Virginia
  • Department
    Membership
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Compensation
    $19.24 - $21.24 per hour
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