Position Title: Bilingual Member Support Representative - Spanish
Pay Rate: $20.24 per hour
Yoga Alliance (YA) is a global, independent member organization that advances the development and livelihood of yoga professionals and advocates for safety and accessibility in yoga. A related public charity, the Yoga Alliance Foundation (YAF), is an emerging field leader in yoga-based social impact dedicated to increasing access to yoga for populations that have traditionally been under-served, underrepresented, and marginalized in/by it. We envision a world in which our collective wellbeing and human consciousness is elevated through equitable access to high-quality teaching and practice of yoga.
Together, these two organizations support yoga teachers to more fully grow into their role as leaders in their communities. YA supports yoga teachers’ growth as professionals. YAF develops vehicles for direct social impact, such as programs that enable those professional teachers to serve within communities that have typically been excluded from yoga.
YA and YAF (YA/F) were founded to promote unity in yoga – so that all lineages, traditions, and yoga organizations may thrive, and all students may benefit from the gifts of yoga in the way that suits their needs best. We do this work so that the gifts of yoga can be offered safely and effectively to all.
We are currently seeking a Bilingual Member Support Representative for Spanish to join our team.
WHAT YOU’LL DO
You’ll serve as Yoga Alliance’s first point of contact by responding to incoming questions by phone and email. You’ll be responsible for providing education and information about the Yoga Alliance credentialing system, policies, benefits of membership, account navigation, and more. You’ll also engage in proactive community outreach to support membership satisfaction and retention including supporting community conversations in Spanish. You must be comfortable using technology platforms such as Microsoft Office, databases, ticketing systems, Association Management Systems, and/or Customer Relationship Systems.
WHAT YOU’LL HAVE
OTHER THINGS ABOUT US
Our organizational values are Unity, Integrity, Inquiry, Equity, and Seva (Service). We are actively building a culture of employee empowerment, responsible stewardship, mutual respect and trust, and work/life balance.
Specific employee benefits include (but is not limited to):
Yoga Alliance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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