Bilingual Member Support Representative - Spanish

Membership · REMOTE, Virginia
Department Membership
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $20.24

Position Title:    Bilingual Member Support Representative - Spanish

Location:            Remote

Pay Rate:            $20.24 per hour

Type:                   Full-time
 

Yoga Alliance (YA) is a global, independent member organization that advances the development and livelihood of yoga professionals and advocates for safety and accessibility in yoga. A related public charity, the Yoga Alliance Foundation (YAF), is an emerging field leader in yoga-based social impact dedicated to increasing access to yoga for populations that have traditionally been under-served, underrepresented, and marginalized in/by it. We envision a world in which our collective wellbeing and human consciousness is elevated through equitable access to high-quality teaching and practice of yoga.

 

Together, these two organizations support yoga teachers to more fully grow into their role as leaders in their communities. YA supports yoga teachers’ growth as professionals. YAF develops vehicles for direct social impact, such as programs that enable those professional teachers to serve within communities that have typically been excluded from yoga.

 

YA and YAF (YA/F) were founded to promote unity in yoga – so that all lineages, traditions, and yoga organizations may thrive, and all students may benefit from the gifts of yoga in the way that suits their needs best. We do this work so that the gifts of yoga can be offered safely and effectively to all.


We are currently seeking a Bilingual Member Support Representative for Spanish to join our team.


WHAT YOU’LL DO 


You’ll serve as Yoga Alliance’s first point of contact by responding to incoming questions by phone and email. You’ll be responsible for providing education and information about the Yoga Alliance credentialing system, policies, benefits of membership, account navigation, and more. You’ll also engage in proactive community outreach to support membership satisfaction and retention including supporting community conversations in Spanish. You must be comfortable using technology platforms such as Microsoft Office, databases, ticketing systems, Association Management Systems, and/or Customer Relationship Systems.  


Responsibilities:
 

  • Provide high quality, personable, friendly, and professional customer service to respond to member needs and concerns
  • Exhibit excellent verbal and written communication skills
  • Develop, draft, and share responses that align with Yoga Alliance’s culture, brand, and writing style guide
  • Assist members with navigating the Association Management System to register, renew, submit continuing education, access benefits, and more
  • Host and/or facilitate community conversations with members through digital events and community forums in Spanish
  • Translate email communications and membership related correspondences for members in Spanish
  • Relay accurate information to educate the community about Yoga Alliance standards, policies, member benefits, and initiatives
  • Express complex concepts in a clear, diplomatic, and tactful manner
  • Remain positive, composed, and professional while working with members in a fast-paced environment 
  • Act as a Tier 1 help desk agent to help members interact with our technology system
  • Take initiative to complete tasks and determine solutions to solve problems
  • Engage in proactive outreach to welcome new members, build retention, and engage the community
  • Work in a collaborative team environment as a leader to solve problems and remain flexible in a dynamic environment for an organization that is experiencing growth and positive change 
  • Support and address complex matters and member escalations.  
  • Report trending member interactions to management to help streamline the membership process to better serve our members. 


WHAT YOU’LL HAVE
 

  • Must be fluent in both Spanish and English; demonstrable ability to write, speak, converse, and comprehend both languages
  • Deep practice/comprehension of yoga with a Yoga Teacher Training (YTT) preferred
  • 2-4 years of work experience in customer service-oriented industry such as membership, retail, or hospitality
  • Superior oral and written communication skills
  • Experience with responding to emails and phone calls for a business to align with an organizational writing style and brand
  • Excellent listening skills
  • Strong interpersonal and leadership skills and the ability to build positive working relationships
  • Excellent technology skills: Microsoft Office, databases, software programs, tracking logs, AMSs, and CRMs 
  • Experience with writing articles or blogs for a business or experience with working in communications, marketing, and/or public relations  
  • Desire to support the yoga community
  • Routinely exceeded regular performance goals and metrics
  • Ability to de-escalate difficult conversations.

OTHER THINGS ABOUT US 

 

Our organizational values are Unity, Integrity, Inquiry, Equity, and Seva (Service). We are actively building a culture of employee empowerment, responsible stewardship, mutual respect and trust, and work/life balance. 

 

Specific employee benefits  include (but is not limited to):

 

  • Competitive pay 
  • Remote work capability 
  • Paid Time off includes: 20 vacation days, 13 paid holidays, office closure from Christmas Eve until New Year’s Day, and birthday comp day.
  • 6 months paid maternity leave 
  • 100% of employee medical, dental, and vision premiums paid by employer 
  • Short- and long-term disability and life insurance paid by employer 
  • Yearly professional development stipend 
  • 401(k) employer match – 100% vested immediately!!! 
  • Employee Assistance Program (EAP) 

 

Yoga Alliance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Thank You

Your application was submitted successfully.

  • Location
    REMOTE, Virginia
  • Department
    Membership
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    $20.24